Undelivered Goods? Let's get your money back.
When your new iPhone from Apple never arrives, you deserve resolution—swiftly and clearly.
When your new iPhone from Apple never arrives, you deserve resolution—swiftly and clearly.
If your item isn't delivered within the agreed timeframe—or within 30 days—you can cancel your order and ask for a full refund under UK consumer law.
Your contract is with the retailer, not the courier, so the responsibility to redeliver or refund lies with them.
If necessary, you can also use payment protections like Section 75 when paying by credit card, or a chargeback through your bank if paying by debit card.
"I ordered a new iPhone from Apple but it never arrived. After a week of chasing, I reached out through GetMyCashBack. With your help, I clearly explained the situation, referenced my rights, and received a full refund within two weeks."
Results may vary based on individual circumstances.
You share your order details – when you ordered, what was promised, and what happened instead.
We draft a clear claim – referencing Consumer Rights Act rules on delivery delays, breach of contract, and Section 75 or chargeback options if applicable.
We present your case to the retailer – pointing out their responsibility to redeliver or refund promptly; alternatives if uncooperative.
You receive your refund – either from the retailer or via payment provider support (Section 75 or chargeback).
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We frame your claim using UK consumer rights—no guesswork.
We help you avoid sending repetitive complaints or confusing back-and-forth with retailers.
We clarify when using card protection (Section 75 or chargeback) is appropriate—helping get your money back, fast.
Yes. If the retailer missed an agreed date—or failed to deliver within 30 days—you can ask for cancellation and a full refund under UK consumer law.
This still falls to the retailer. Ask them for proof of delivery; if they can't provide it—or you didn't authorise "safe place" delivery—you can demand a refund.
If they don't cooperate, we can guide you to escalate via Section 75 (credit card) or chargeback (debit card).